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Terms & Conditions

Scope

1.1 These terms and conditions shall be applicable to all purchased orders submitted or to be submitted by you for any hardware, software, or license offered to you on or via www.trakbond.com. All software, hardware, or licenses accessible to you on or through the website is provided to you by Trakbond corporate registration number 09AMZPG7839A1ZK with registered address 2nd Floor, Unit No-19c, Tower-B, The I-Thum Plot No-A40, Sector 62, Uttar Pradesh.

1.2 Please note that these terms only intended to set out the terms and conditions applicable to all purchased orders submitted by you through the website and the general terms and conditions that govern your use of any software, hardware, or license available to you on trakbond.com. Furthermore please note that your use of the website is governed by Trakbond's privacy policy made available on www.trakbond.com.

1.3 The software, hardware, or licenses provided on or through the website is intended for adults, if you are under the age of 18 or the legal age of majority in your place of residence, you shall have to warrant that your parent, legal guardian, or other responsible adult has given its prior consent to your purchase through the website.

Purchase Orders & Prices

2.1 All the orders submitted by you are subject to Trakbond acceptance. An agreement between Trakbond and you will be concluded only upon Trakbond acceptance.

2.2 All orders are subject to obtainability of the product.

2.3 Trakbond reserves the right to discard any orders in full or in part.

2.4 Shipping and handling amount (if any) will apply in addition to the sale price as indicated on the website. Shipping and handling amount (if any) will differ according to your delivery address and purchased hardware, software, or license. The shipping and handling charges applicable to your purchased order will be shown through your shopping cart on the website.

2.5 Trakbond reserves the right to change the prices at any time but such change will not affect orders made prior to the date of the modification. All charges are inclusive of GST. You are solely accountable for any sales, local taxes, and use taxes and any other taxes and government levies and customs duties, if any, linked with your order.

Methods of Payment

3.1 Trakbond accepts various payment methods depending on your country. The payment methods applicable to your country can be found via trakbond.com.

Delivery & Risk of Loss

4.1 Subject to product availability, packages is generally dispatched in 3-7 days after Trakbond receives payment. Standard delivery time differ depending on your country.

4.2 Your order will be delivered to the address stated by you as your shipping address, electronically or by automatic activation (applicable if you purchase a license). If your order consists of multiple products, Trakbond reserves the right to deliver and/or activate each product separately.

4.3 The risk for damage or loss to the software, hardware, and license will pass to you at the time when delivered to your shipping address or your possession.

Return Policies

5.1 You are eligible to return hardware bought via the website for any reason at any time during fourteen days following the date of receipt at your shipping address. Your right to return the hardware purchased by the website is conditioned upon that the hardware has not been used.

5.2 If you choose to return the hardware purchased through the website in accordance with Section 5.1 above you must contact Trakbond within fourteen (14) days following the date of receipt at your delivery address at support@trakbond.com to obtain a return number. The hardware must be returned in its original packing and in a noticeably unchanged form to the address provided by Trakbond.
You are accountable for paying the shipping charges associated with the return of the hardware. If the returned hardware is given back in a substantially unchanged condition, Trakbond will refund you the amounts paid for the applicable hardware. Trakbond will not refund your amount if the returned hardware is not returned in a substantially unaffected condition.

5.3 You are authorized to cancel software purchased through the website in accordance with Section 5.1 and 5.2 above only if you have not downloaded, installed, or activated the software.

Limited Offsite Warranty Applicable To Hardware Sold By Trakbond

6.1 Trakbond gives a limited warranty that the hardware sold by Trakbond will be defect free in material and workmanship when used normally and in accordance with Trakbond guidelines. To the extent permitted by applicable law, the limited warranty offered by Trakbond is limited for a period of one (1) year from the date when the hardware was bought.
If the time limit of one (1) year from the date when the hardware was purchased is in non-compliance with the mandatory law, Trakbond provides a limited warranty in compliance with the mandatory laws.

6.2 This warranty does not apply to:

  • (i) Cosmetic damage including but not limited to broken plastic and scratches.
  • (ii) Consumable parts, such as protective coatings or batteries, unless failure has occurred due to a defect in workmanship or materials.
  • (iii) Damage caused by misuse, accident, abuse, fire, liquid contact or any other external cause.
  • (iv) Damage caused by the use of another product.
  • (v) Defects caused by usual wear and tear or due to the normal ageing of the hardware. This limited warranty does not include software or licenses.

6.3 If you want to make a claim under the limited warranty you have to contact Trakbond via support@trakbond.com within one year from when your hardware was purchased. The hardware must be returned to Trakbond as soon as possible following your notice to Trakbond to the address provided by Trakbond together with an explanation of the defect. If the product needs to be sent to the company for inspection or repair, you will be accountable for paying for shipping costs for the item. It is recommended to use a purchasing shipping insurance or trackable shipping service. Tracking of the bought item needs to be done by you as we do not guarantee the time when we will receive your returned order to our address.

Contact Information

7.1 All queries, complaints and other communication regarding these terms shall be made in writing and sent to Trakbond through email or registered mail to the address mentioned below:

Trakbond

2nd Floor, Unit No-19c,

Tower-B

The I-Thum Plot No-A40,

Sector 62, Uttar Pradesh

Survival

8.1 Any provisions which by their nature are meant to remain in force upon the expiry or termination of any subscription or sale will remain in effect.

Applicable Laws

9.1 These terms are administered by the substantive laws of New Delhi and will be inferred in accordance with it, without prejudice to any other mandatory rule prevailing in your country of habitual residence. Therefore, the execution, interpretation, and cancellation of these terms are subject entirely to Indian law and any disputes relating to and/or consequential to them shall be solved especially by Indian courts. If you are a user, any disputes will be fixed by the court of your residence or domicile based on the applicable law. Nonetheless anything to the contrary, nothing will stop Trakbond from taking an action for violation of intellectual property rights against you or any claim regarding non-payment against you in any of the country where such non-payment or infringements is alleged to take place or in your country of habitual residence.

Miscellaneous

10.1 Any provision of these terms that is invalid or prohibited in any jurisdiction will, as to that jurisdiction, be futile to the extent of the prohibition or invalidity without nullifying the remaining provisions of the terms. Such invalid or prohibited provision will be interpreted as closely as legally possible to the original sense and objective of such provision. Any unenforceability or prohibition in any jurisdiction will not invalidate or provide unenforceable that provision in any other jurisdiction.